BPEM - EMMACLS Creation w/ Rules for Multi-state Client

Hi All,

I am working for an utility client that has customers in multiple states. I would like to use EMMACLS with New, In Process, Completed, All, etc...buttons where each state back office groups only receive their respective cases.

Example:

Case Category AAAA - No price key was found for price operand &1 (Message Class: AJ, Message #: 70)

Back office (State A)

-receives only cases of case category AAAA created for State A

Back Office (State B)

-receives only cases of case category AAAA created for State B

If the system creates a  message that has been identified in the Messages tab for the case category, how do we distribute the case created from the  case category to the correct State since the messages triggering the case creation is not state/premise specific?

Please help.

Thank you for your time.

Judy