Read the blog series on customer engagement from Juergen Kuhmann, Solution Management Utilities at SAP. He describes the fundamental changes utilities globally are facing and what you can do to stay relevant to consumers.
- New:Mastering customer engagement - Part 3 of 3: What utilities and retailers should do and how enterprise software can help them win by Juergen Kuhmann on December 14, 2014
- Mastering customer engagement - Part 2 of 3: New technologies are driving consumers away from the utility by Juergen Kuhmann on December 5, 2014
- Master customer engagement & commerce–or die!(?) - Part 1 of 3 by Juergen Kuhmann on November 15, 2014
The third part of this series is coming soon.