Of course, that is a rhetorical question! We all know that customer satisfaction and the way we interact with customers is becoming more and more important in this digital world.
To find out how you can improve the way you engage with your customers with the help of SAP solutions, come to our pre-conference full-day workshop on Monday, April 13, 2015 at the 10th International SAP Conference for Utilities Berlin, Germany.
Please note the two originally planned half-day workshops 8 and 9 will be replaced by this full-day workshop, covering all you need to know about Customer Engagement.
Full-day workshop on Monday, April 13, 2015 from 10:00 - 17:30:
Improving Your Customer Service, Sales, and Marketing Activities with SAP Solutions – Strategies, Use Cases, Software Solutions, and Implementation Experiences
Are you tasked with improving your customer service via a call center or self-service while further lowering costs and improving agent utilization?
Are you being asked to bring new products and services to market within days? Would you like to reduce customer churn and excite consumers through any channel like companies in other industries like telecommunications and retail can?
Then we have answers for you. Please join us for this full-day workshop that focuses on everything related to customer-facing utility operations.
Be assured: This is not your boring Deathby PowerPoint show. You will be experiencing live demos of new applications and features and have a hands-on experience. Our product experts will show you what is under the hood of these applications. This will enable you to assess if and how these new features and solutions could be implemented at your company.
Here is a selection of topics we will cover:
- Improve your SAP CRM and SAP IS-U system with better customer self-service and agent-assisted features.
- Experience SAP HANA-based customer service features that you can add onto your existing CRM and IS-U systems, for example to speed up searching in the contact center or monitor your customer service operations in real-time.
- Get hands-on with new web and mobile self-service apps built on top of the SAP Multichannel Foundation for Utilities that your customer will enjoy while
keeping operational costs at bay. - Learn about our new cloud-based lightweight contact center solution that you can integrate into your IS-U system out of the box.
- Learn what other utilities have implemented and the benefits they are deriving.
- Understand the SAP Utilities roadmap in marketing, sales, and service for utilities and why the hybris marketing and commerce suite is so important.
SAP has been helping utilities for decades to improve their customer-facing operations. At the same time, SAP is serving over 25 industries and can help apply the expertise from marketing and sales-focused industries, like retail or telecommunications, to your utility company while you decide at which pace you would like to implement.
Meet our product experts and consultants to learn what’s new from SAP and how you can start using some of the new offerings.
Read more detailed information from Jürgen Kuhmann, our Customer Engagement expert, who will be leading the workshop with other SAP colleagues.
Looking forward to seeing you in Berlin,
Susanne
