- News from Berlin! My colleagues and I learned a lot from listening to utilities, partners, and our SAP colleagues from around the world about the customer-led revolution in Utilities business world-wide. We'll post our story and view of the customer engagement revolution here in a few days! STAY TUNED!
For a larger background, read the blog series on customer engagement from Juergen Kuhmann, Solution Management Utilities at SAP. He describes the fundamental changes utilities globally are facing and what you can do to stay relevant to consumers.
- Mastering customer engagement - Part 3 of 3: What utilities and retailers should do and how enterprise software can help them win by Juergen Kuhmann on December 14, 2014
- Mastering customer engagement - Part 2 of 3: New technologies are driving consumers away from the utility by Juergen Kuhmann on December 5, 2014
- Master customer engagement & commerce–or die!(?) - Part 1 of 3 by Juergen Kuhmann on November 15, 2014