THE WHY, THE WHAT AND THE HOW OF MAKING DIGITAL ENABLEMENT HAPPEN IN YOUR UTILITY
Quick guide to the Digital Utility
WHY DO WE NEED TO MOVE "BEYOND CRM" TOWARDS CUSTOMER ENGAGEMENT AND COMMERCE
- Move from managing the customer relationship to engaging meaningfully with your customers in real-time
- Increase revenue, customer satisfaction, conversion rates, adoption rates of products, services, anything you offer, call deflection, net promoter scores, repeat visits
- Reduce churn, average call handling time
GET AN OVERVIEW OF SAP HYBRIS
"Utilities" is on hybris.com>>LINK
The business perspective:What SAP Hybris can do - a valuable story >>LINK
MORE DETAILS
Coming soon: What SAP Hybris can do for Utilities - An overview
Webinar for partners - requires Partneredge Login: >>LINK
HEAR FROM THE EXPERTS - IN PLAIN WORDS
“I’m a Utility…Get me Outta Here!” Finding your way through the Customer Engagement Jungle
“Digital Customer Innovation” at the International Utilities Conference
THE SOLUTION SET OF SAP HYBRIS FOR UTILITIES - BUILDING ON WHAT YOU HAVE, STEP BY STEP
Contact:
Juergen Kuhmann, Customer Engagement & Commerce Industry Group, Principal for Utilities - located in the United States
Florian Froemberg, Customer Engagement & Commerce Industry Group, Principal for Utilities - located in Germany