Hi All,
I am facing a strange issue as some of my entries in table Ediscobj are starting with '&...'
Also, once the disconnection is complete, entry for installation is getting blank which i think should not be the case.
How to resolve these issues ?
Every time I change dunning lock reason for a document in FPL9, a new line item should be created in the history.
New line item should have “created on” as my user and “created by” the time and date when I make the changes.
"Change on" and "change by" of old line item should also be changed accordingly.
But I see that dunning history is not maintain like that.
The “created on” and “created by” of new line item is not same as change on and change by of old line.
Due to this BW is not able to pull the correct data. BW fetch data from DFKKLOCKS table.
Could anyone please help me to understand how these Dunning Lock Reason History entries are created?
Hi All,
I have a requirement where i need to interpolate meter reads between two actual reads when required.
For example, an actual read was received on 01.01.2015 and estimated reads were received on 01.02.2015, 01.03.2015 and 01.04.2015 and again an actual read was received on 01.05.2015. Now the meter reading should be interpolated for the periods where this was estimated after adjustment reversal is performed for those periods.
I have looked into assess workflow but i think that works only if my actual is less than the estimated read.
How can i achieve this ?
Regards,
Monis Shakeel
Hi all,
I am trying to update an Utilities PoD in CRM using a Function Module, but I cannot find any.
The field I need to update is the External ID (ISU_POD-EXT_ID), I have found a FM which is called COM_ISU_POD_MAINT_UPD and it looks quite good, but I am not sure how should I invoke it.
IV_PRODUCT_GUID --> Looks like the GUID at COMM_PRODUCT. If so, I assume the path to retrieve it from ISU_POD is:
ISU_POD-INT_UI = IBIN-OBJNR
IBIN-INSTANCE = IBST-INSTANCE
IBST-ROOT = IBINOWN-INSTANCE
IBINOWN-OBJKEY = COMM_PRODUCT-PRODUCT_GUID
But I have a problem with IV_APPLICATION_LOG (TYPE BALLOGHNDL), as I don't know what field is this and it is a mandatory inbound parameter for this FM. I have checked the Where-used list" for this data type, but I none of the tables involved said anything to me.
Any clue on how to retrieve this value for an Utilities PoD in CRM? Has any of you used this FM?
Thank you very much for your help.
Best regards,
J
Hi experts,
As per a requirement received, we need to use synthetic profiles to transform a normal consumption (introduced in EL28 tx code) into a profiled consumption to be used in RTP interface. After reviewing the SAP information regarding synthetic profiles, I have some queries regarding how to trigger this usage factor / synthetic profile:
1) Amounts must be calculated using a RTP interface assigned at installation level with a LIMIT02 formula.
If I want to bill using a synthetic profile, how many profiles do I need to assign at installation level?
2) At rate steps, to bill the RTP interface, we use the following steps:
- QUANTI14 to calculate a non relevant for accounting amount as per the RTP interface.
- QUANTI06 to calculate the average price.
- Some intermediate steps to update the average price as per some facts.
- QUANTI01 to calculate the relevant for accounting amount using the consumption from RTP interface and final price.
If I want that the consumption to be used for billing is the total profiles total consumption using a synthetic profile, I have seen that I have to use the variant QUANTI24, but I dont see how to link this variant with the current rate steps. I have added it before QUANTI14 but usage factor does not seem to be used during the billing simulation tests done. This problem is related with the same question.
3) I have done some tests using the synthetic profile assigned at load profile at installation, but billing seems to ignore the usage factor even if I have assigned a usage factor value. Could it be that some configuration points need to be activated in order to trigger the synthetic profile usage factor? (We have not configured any source - target role relationhip)
Thanks in advance for your help.
Regards,
Rafael
Introduction
The purpose of this solution definition is to document all configurations for setting up SAP-Utilities CCS-CIC .The idea of CIC is to provide a platform where all users can use to perform their day-to-day work. A user should be able to answer customer queries generate service order, sales orders; perform Move in process through CIC.Approximately 90% of frontline work can be done here. The remaining work can be done using SAP Easy Access menu.
The Detailed Idea
CIC Framework/CIC Profile
1. The framework of all departments is similar except that the buttons available in the action box will be different for each profile.
2. Different CIC profiles will be assigned logically by position in organizational structure. All users under a particular position will have the same profile.
1. CIC Framework
CIC framework defines hidden and visible components of CIC. The L-shaped layout will be used .It makes full use of the whole screen to provide more space for displaying information such as Navigation Area and Application Area.
(IMG: Customer Service > Customer Interaction Center (CIC) > Definition of Front Office Framework >Maintain Front Office Framework ID and Parameters)
In CCS, the framework ID ZISU is created with title T03 (Customer Interaction Center).
2.Layout of CIC (Visible components)
Visible component refers to the sub-screen that performs a particular function.
(IMG: Customer Service > Customer Interaction Center (CIC) > Definition of Front Office Framework > Assignment of Visible Components to Framework Ids)
In CCS framework ID there are 7 slots available but only 4 will be used. Each slot will be assigned with one visible component.
The following shows the position of individual slot:
Slot 1 Business partner search |
|
Slot 4 Action box (slim) | |
Slot 5 Navigation area | Slot 6 Application area |
Slot 1: Search business partner by IS-U Finder.Search criteria include customer name,Correspondence address,Telephone number, etc. Refer to details listed below.
Slot 4: All calls are displayed as pushbuttons with drop-down menus. This is where other Processes are initiated from CIC. Refer to section Action Box.
Slot 5:Navigation area is where BD display is located. Refer to section Navigation and Application Areas.
Slot 6:Application area contains customer environment. Refer to section Data Environment in Application area.
Search for Business Partner by IS-U Finder
(Component: ISUSDPART).The business partner search component looks for business partner using IS-U details.
3.Layout of CIC (Hidden components)
Hidden component provides a service that has no visible interface.
(IMG:Customer Service > Customer Interaction Center (CIC) > Definition of Front Office Framework > Assignment of Hidden Components to Framework Ids)
4.Toolbar
Toolbar refers to the section of CIC screen just below title ‘Customer Interaction Center’. This is where telephony-related function keys are located.
(IMG:Customer Service > Customer Interaction Center (CIC) >Component Configuration > Toolbars (GUI Status, Active Functions > Define Toolbars
and GUI Status)
In CCS, since there will be no telephony functions enabled, the standard toolbar configuration TBSETUP1 is used.
5.Action box
Action box is positioned just above the Application Area. The Action Box can include up to eight tabs, with each tab grouping calls/transactions of the same type together. There is a shortcut box (Below Actions) where user can type in ‘quick keys’ directly to call any transaction or FOP.
All calls are available here as pushbuttons selected from drop-down menu. Each call contains one Front Office (FO) process, BOR method.
Business object data can be passed into/out of each call by configuring the data flow. Whole cycle which is executed through T-Code-CIC0.
(IMG: Customer Service > Customer Interaction Center (CIC) >Component Configuration > Action Box Settings> Define Configuration Profiles for Action Box)
6. Front office processes (FO processes),Editor Steps & BOR methods
(IMG: SAP Utilities > Customer Service > Front Office > Define Front Office Processes)
(IMG: SAP Utilities > Customer Service > Front Office > Define Front Office Editor Steps)
Front office process provides a means to link up transactions/screens by transferring data from one transaction to another. FO processes are executed through the action box. When a FO process is called, the action box automatically supplies parameters (such as the current business partner) and exports results (such as customer contact).
Normally, FO process is used under the following circumstances: Editor Steps can also be used in FO process.Editor step is a dialog screen with configuration fields. This allows data entry by a user within the FO process, without having to program a dialog.
The steps configured in FO process are represented by BOR method. Standard BOR methods are available in business objects, e.g. ISUPARTNER, MOVEINDOC, etc. However, if there is no standard BOR method that fits certain business requirements, a customized BOR method has to be built.
7. CIC Profile
The CIC profile is a collective profile containing all settings made for individual components. A framework is assigned to each CIC profile.
(IMG: Customer Service > Customer Interaction Center (CIC) > CIC Profile > Maintain CIC Profile)
8. Assign CIC Profile to Organizational Structure
A CIC profile has to be assigned to groups of agents before any user can use it. The HR-PD organizational structure is a hierarchical structure with organizational units, positions, jobs and their holders.
The CIC profile can be assigned to the following levels:
1) Organizational unit 2) Position 3) Job
(SAP Menu:Logistics> Customer Service > Customer Interaction Center >Administration > CIC Structure > Organizational structure >
Create/Change) or T-code- PA30.
9.Data Environments in Application Area
(IMG:SAP Utilities > Customer Service > Customer Interaction Center >Define Data Environments for the Navigation Area)
Data environment is a structure that displays details like Business Partner, Contract Account, Premise, Contract,
Installation and device in hierarchical manner. All objects displayed are business partner-centric. There are several options in configuring data
environment: Structure: Technical view, Business view,Document view and Deregulation view
10. Navigation and Application Areas
(IMG: SAP Utilities > Customer Service > Customer Interaction Center > Maintain Standard Settings for Navigation and Application Areas)
Documents & Environment will be present in navigation area. This allows user to view all identified business objects easily.
T-code-CIC0:Below
Related Work
1- User needs to have an authorization of that particular transaction code (Ex-T-Code VA01) and Customer
interaction center T-Code-CIC0.
Conclusions and Further Work
1. CIC/IC users will need to access information and execute transactions by using mouse rather than arrow keys since most of the
transactions are maintained in action box (drop down) & some of them are maintained in the ‘right click option’ in Application area. They should be
properly trained to use CIC.
2.In action box, each button is stringed up with one or multiple transactions. These buttons must be used as much as possible. Users
must be trained not to use manual path. Otherwise, they may miss out some of the steps.
Hello Experts,
I want to refund the all security deposit automatically with FPY1. Could you help me in this configuration ? .
Regards
Amit
Hi Folks ,
I am creating a service provider through the T code EEDMIDESERVPROV01 . It has a filed "AuthorizGroup" . It is not a mandatory field but I need to change it in to mandatory field .
Do I need to go with screen enhancement or Is there any customization setting to make it mandatory.
Thanks,
KS
Hi,
I reviewed the SAP CRM 7.3 release notes and one of the new things that is added is "Premise Overview". This new component seems very useful and our clients exactly need this.
However, my current clients are on CRM 7.2. Is there a SAP Note for Premise Overview for CRM 7.2 (although it is built in CRM 7.3) ? or is there a way we can import Premise Overview component in CRM 7.2
I realize in the past when SAP builds some new component for new release, sometimes SAP also has notes to import the new component in previous versions. Like in the past, the Identification screen split search result view was introduced in CRM 7.2 but there is note which can be implemented in CRM 7.0 to get the same functionality. So wondering if we have something for 7.2 - premise search.
Thanks
Hi Experts,
I am new to Clearing rules update in FICA, request you pls guide on how to work on the below scenario
I have posted invoice with debit items with relevant contract objects and later i have posted an advance payment document without clearing the open items.(through FPCJ)
Now while i am executing FPMA, system is not considering the advance payment with the open items.
I have assigned the clearing variant, where i have maintained Due date in "Char" and Contract object in "Sort" with rank selection as "3".
So, pls suggest the settings that i need to make further, where the system will consider the advance payment and clear the open item as per the contract object ranking that i have given in "Sort char" and due date.
Note: Presently during FPMA, system is not considering the advance payment that i have collected during the clearing
Thanks
Viswanath
Hello All,
We are making use of a Discount variant where we would need your advice.
We are using DISCNT07 variant program to cater a new requirement where bill discounts are offered only for a few segment of our customers. We've created a new rate where we are passing the bill charges and make use of this variant DISCNT07 to calculate the credit discount. The operand type for the discount variant is ADISCPER.
We've created a zero discount and assigned it at the rate level and then were applicable we've assigned the valid discounts e.g. 10%, 20% at the relevant installation level.
What we've noticed is that the calculation works perfectly fine for accounts where the credit discount is applicable. However for accounts where no credit is applicable (i.e.) no valid discount % assigned at installation level, the system seems to calculate a zero posting relevant line item. This is due to the zero discount assigned at the Rate level.
We've checked the system and found that there is no impact either at Finance level or for the bill print however we seem to generate a zero posting line item and unnecessarily increase the growth of the database.
We've analyzed the optional step option at the Schema level however it doesn't make any difference. We've also explored the replacement value options (Req. value & Opt. value) at the discount operand level however they don't help us as it enforces a mandatory discount operand to be maintained at the installation level.
Can you please let us know if there is a workaround to avoid the creation of this zero posting line item? Thank you for your help in advance.
Regards,
Tushar
Dear ALL,
Could anyone let me know how to use this user exit EDMSUPBI. Basically my requirements is to suppress billing for certain meter readings during upload of reading using meter reading upload BAPI.
This user exit gets triggered during the above mentioned meter reading upload event. But I would like to know how to pass the parameters to enable the suppress billing order functionality.
There are no export or import parameters in this user exit. Whereas the user exit has the following tables
XT_EABL
XT_EABLG
XT_ETRG
YT_SUPPR_ETRG
YT_DEACT_EABL
Let me know how to pass the paramets such that the suppress billing order functionality is enabled
WIth Regards
Balaji.J
Last April on occasion of the International SAP Conference for Utilities in Berlin there were amazing presentations and workshops related with the usage of mobility to support Technical Asset Management processes. Content presentation triggered interesting discussions and helped to realize how relevant is mobility in the transformation of Asset Management processes into a new level of sophistication.
More than technical features and implementation challenges, sharing experiences have been the most interesting subject of discussion around mobility in an edition where impressive features have been introduced like the replication of work orders in smartwatches or the geo-enablement of Work Order processing. Here is a list of relevant use cases presentations
Contractors Control
This is the implementation of mobility application to improve control over work time spending on specific tasks coming from operations / order, especially when external suppliers are delivering the work and time spent in plant. Curiously, it has been the initial scope in many mobility implementations as it has a clear business case with large and easy to achieve operational benefits.
1.Enel-Slovenske Elektrarne use case for Power Plants
The selection of this business scenario is based both on the limited scope (information) to provide and replicate due to the fact that is managed by external resources and the benefits of having precise control of the location and timing of their activities. Figures on ROI are impressive when quantified. In addition, this application is usually perceived as a Proof of Concept for larger and more complex applications projects within the organization.
Transformation and improvement
Mobility is a key element to consider when Energy companies trigger business transformation programs for its Commercial and Operational processes leveraging innovative solutions and technologies. It enables to streamline core processes leading to standardization and operational efficiency and increase the services quality by improving business processes performance and flexibility in the areas of Planning, Scheduling and Execution
2.ACEA- use case for Distribution
These scenarios are of great complexity but also great return of investment. Besides the data quality and the reaction time dramatically reduced it can easily be able to identify additional savings and benefits such as Paperless process, Continuous monitoring, Less transfers and fuel consumption and Real time system update
Upgrade of the client version
While the adoption of mobile applications has been a regular process in energy companies during the last decade, renovating the existing mobile app has become an excellent opportunity not only to improve the existing assets but to avoid and solve issues faced during the previous implementation. Adoption of more robust, complete and standardized technologies to reduce risks and facilitate results whatever any mobile initiative demands is a major criteria for deciding which may be the new solution.
3.Enexis- use case
Main drivers for the change are the usability, the geo-enablement (GIS integration - maps, GPS), Increase & improve any connection information and changes in the detailed process management such as Worklists and routing responsibilities. Device renovation, such as ipad adoption, is also a relevant criteria. Business Cases from these improvements to quantify benefits and savings are also very much feasible.
Condition based maintenance
Understanding asset conditions for critical equipments is of major relevance in order to prevent its failure. The capabilities to collect measurements from the equipment performance in the field is often limited by the lack of sensors which produce such information. Therefore, mobile applications which enable the collection of measurements on regular basis to later replicate in the backend their informaiton for further analysis has become a critical success duty and a very relevant element in corporate maintenance strategies.
4.Rosatom - use case
As the example shows above, companies deploy these apps to their crews on regular duties, such as shift rounds in plants or substation inspection in the grid. CBM programs are easy to quantify benefits and operational savings.
This is just a snapshot, a summary of useful mobility use cases. There are more, some well known and others yet to discover. The irruption of smartglasses may be a game changer? Probably not, but will enable the set up and iprovement of new business processes in the field, like smooth access to safety instructions and complex structures documentation for field workers. As said, amazing times.
Hi
We are facing an issue with the invoicing number range. We have about 15 number ranges defined for the manual processing. When a user is trying to invoice an account for multiple months system is creating the invoices out of sequence.
For Example
Number ranges availbe
101 - 199
201 - 299
301 - 399
401 - 499
May, June, July months invoices need to be created. (Due to BBP, separate invoices will be created for each month).
User selected all the 3 months bill documents.
At the end of invoicing
May month got the invoice number = 433.
June got the invoice number = 155
July got the invoice number = 322
When we leave this on system we get the correct number allocation why not with the manual invoicing. I checked the buffering is not on for any of the number ranges.
Any idea?
Thanks
Hi Experts,
Our team is facing the issue with EABL performance issue.
1. When batch is running to create MRO for 1 scheduled MRD.
2. When any activity happens (like entering meter read), EABL gets stuck in queue (SM66).
Could you please suggest.
Regards,
Ruchi
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Hi Experts,
During invoice mass reversal EA15 I am getting error saying that " Cost element XYZ does not exist" (Msgid:KS, MSgno:211)
I am getting this error only when I am entering more than one invoice in EA15 and keeping reversal date as blank. In this case the first invoice is getting reversed successfully but getting this error for second invoice.
I debugged this issue and found that this not related to cost element at all. This issue is basically related to posting period. As I am reversing the invoice which is posted in previous month and while posting the reversal document, EA15 checks the posting period using the posting date of the invoice in this case which is a prev. month and thats the reason raising period lock exeption. I also found that there is one subroutine event_r501 of FM ISU_REVERSE_CA_DOC that changes the posting date automatically to system date but for second invoice somehow it does perform the same and because of the posting date of the previous month I am getting the error for the second invoice.
The setting that we have in spro (check the last checkbox in below image) for the invoice all such invoices which are posted in previous months and being reversed in this month using EA15 and keeping reversal date as blank should get reversed automatically by changing the reversal date to system date. We can handle this using Fqevent 501. But this will helpful only when we want to change the reversal date of the invoice to be other than the current date.
Please provide your inputs.
Thanks,
Rahul.
Hello.
I have a requirement to implement an interest calculation in FI-CA, using a percentage plus a premium (up to here this is standard) but my customer wants also to add a fixed amount to the calculated interest.
Is this doable by using event 2065?
If not, how would you recommend to make the settings to fulfil the requirement?
Thanks a million in advance for your help.
Best regards,
Jean-Marie
Hello Experts,
I maintained the alternative payee at the contract account level under payments/taxes tab for outgoing payment method as refunds. Now when I executed payment run and create the outgoing payment check, the refund check is still getting issued in the name of original BP and not in name of alternative payee BP. As per sap help for the alternative payee field, "if an automatic payment procedure (e.g. check, transfer) has been arranged for an account, you can enter an alternative payee, provided payment is not to be made to the contract person, but to an account or address of a third party." Now the refund document which got posted as a result of payment run (FPY1) has been posted at the CA level so the payment was not made to the contract person (original BP).
I would also like to mention that when I maintained the alternative payee BP number at the document level under payments data tab of the document, the outgoing refund check got created in name of alternative payee BP.
My question is what I need to do so that the outgoing check gets issued in name of alternative payee BP when the same is maintained at the CA level?
Thanking you all in anticipation.
Regards,
Preeti
I give a test of Emigall and am inspecting it.
As for me,CCS can import object PARTNER,ACCOUNT,CONNOBJ,PREMISE,INSTLN,POD.
The Legacy key is made normally,too.
However,as for me,CCS cannot import one test data of MOVE-IN.
---- Situation ----
The screen registration does not have any problem using EC52E, and I can do it.
The same error is given even if I test it in SAP standard object.
Error Message "Enter a move-in date and an installation ".
An item defines the use starting date and the installation not to mention me.
Please help me....(--;
Regards.
Samurai.
