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Key Topic: SAP CRM for Utilities

September 2, 2014, 12:27 am
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    Overview
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      Learning
      Material
Screen Shot 2014-09-16 at 11.05.04 AM.png  Additional Info
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Technical Info (Back to top)

You can find technical information about a variety of topics on SAP Service Marketplace under SAP for Utilities - Product Information -> SAP CRM for Utilities -> Cookbooks&Guidelines

(SAP Service Marketplace is just for customers and partners: read what it is and how you can get accessSAP Service Marketplace Overview and FAQ)

Best Practices (Back to top)

Products and Buttons in the Product Finder and Configurator (PFC) as of SAP CRM 7.0 EHP3 SP05 on Feb 16, 2015

How To Set Up Your Best-Run Interaction Center on Oct 30, 2014
Best Practice Example Demos for PMU, PFC and Mobile UI on Oct 30, 2014

Best Practices: BRF plus Debugging and Tracing in SAP Service Marketplace -> SAP for Utilities - Product Information -> SAP CRM for Utilities -> Cookbooks&Guidelines on Oct 6, 2014
(SAP Service Marketplace is just for customers and partners: read what it is and how you can get accessSAP Service Marketplace Overview and FAQ)

Modelling Utilties Products using PMU and BRF+ Rules by Christian Drumm on Oct.5, 2014

Execute Business Add-In CRM_IUICMD_BADI to fill the context area by Michael Sturm on Oct 2, 2014

Utilities CRM-> EhP3-> Working with the BRFplus Editor-> mandatory fields by Frank Holsten on Sept 30, 2014

Utilities CRM-> EhP3-> Working with the BRFplus Editor by Frank Holsten on Sept 30, 2014

Utilities CRM-> SAP GUI Transactions from CRM WebClient UI by Frank Holsten on Sept 29, 2014

Utilities CRM-> display product configuration within an Utilities quotation or contract by Frank Holsten on Sept 29, 2014

Utilities CRM-> EhP2/EhP3-> Personalization of search functionsby Frank Holsten on Sept 18, 2014

Integration of documents and attachments in utilities quotations and utilities contracts in a B2C scenario by Michael Sturm on Sept 16, 2014

Change the sort order of premises in the hit list by Michael Sturm on Aug 14, 2014

Required adjustments to copied BOL tree profiles by Michael Sturm on Aug 4, 2014

Change the sort order of premises in the hit list

 

 

 

Learning Material  (Back to top)

You will find learning material for different features and functions in SAP Service Marketplace under SAP for Utilities - Product Information -> SAP CRM for Utilities -> Learning Material

(SAP Service Marketplace is just for customers and partners: read what it is and how you can get accessSAP Service Marketplace Overview and FAQ)

Additional Info  (Back to top)
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EMIGALL object migration with 11-billion rows

October 26, 2015, 8:57 am
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I have a custom object to load via EMIGALL, into a Z-table.   It has 11-billion rows.  I wonder if EMIGALL can handle that, even with distributed imports? Or shall I look into BODS?

 

Anyone with experience loading large volumes of data into custom EMIGALL load objects, please comment... thanks!

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Security Deposit XYZ Collecting behalf of ABC how to map in FICA

July 23, 2015, 8:02 pm
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Hi Experts,

 

Need your Help to Map this scenario in SAP FI-CA.

 

 

Scenario is,

 

1. Security Deposit Collection:-

 

ABC is a Distribution Company ,XYZ (Franchise ) get licence from ABC to sell the power in their location.Now XYZ collecting Security Deposit and  remitted to ABC accounts end of the every month.

 

2. Interest Calculation:

 

XYZ Calculate the interest on yearly basis, it will be adjusted in their Customers next invoices and Claiming lumsum amount form ABC Distribution Company.

 

3. Refund Security Deposit:-

 

A security deposit will be refunded to the customer when a customer Moves out of the premise or requested? This activity XYZ will settle and will claim from ABC Distribution Company.



If whould be great how to map what accounting entries will occurs.




Thanks,

Abbas

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Interest document not included as an open item in invoicing

November 2, 2015, 3:30 am
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Hi,

 

An interest document is posted while invoicing but it was not included in open item in DBERDL table. I checked in ERDB table where it shows the document type of this document is clearing document. Ideally document type in ERDB of this document should be "Print with invoice". The main sub of interest document is maintained in the configuration node of "Item selection in invoicing". Then also it does not included in DBERDL. what could be the reason?

 

Thanks

Viraj

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Fuel Supply Chain Management

July 31, 2014, 1:37 am
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Hi Experts,

 

I have few questions regarding implementation of Fuel Supply Chain Management for Utilities. Seeking answers on the below questions:

1. Does this product exist as a single add-on.? I was unable to search with this name.

2. What needs to be installed and activated so as to implement FuelSupply Chain Management for Utilties in the ERP system.

 

Thanks in advance.

 

Regards

Megha Aggarwal

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Import multiple files in EMIGALL

November 2, 2015, 1:12 am
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Hi,

I want to ask whether it is possible to import multiple files without overwriting the existing ones when we import data in EMIGALL?

Like the picture below, i have 2 files. When i want to insert the second one i want it to append the data not overwrite them.

A1.png

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The Predictability Horizon: The Emergence of SAP HANA as a Time Machine

November 3, 2015, 1:15 am
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Dr. Steven P. Pratt', Chief Technology Officer at CenterPoint Energy talks about "The Predictability Horizon: The Emergence of SAP HANA as a Time Machine" in his presentation from this year's International SAP Conference for Utilities.


The presentation agenda consists of such topics as data being a corporate asset, time and the predictability horizon, the analytics use case, in-memory computing, corporate analytics blueprint, innovation and more.

 

Download presentation to continue reading >

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Custom EMIGALL objects for "settlement units"

November 3, 2015, 10:54 am
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Hello folks:

 

I am looking for standard EMIGALL objects for

 

* Create Settlement Units

*  Assign settlement Units to POD (Point of Delivery)

 

Has anyone done this before and how? Where can I find general guidelines for developing Custom EMIGALL objects?

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Triggering an SMS text message from BRF Plus Collection Step

October 29, 2015, 12:58 pm
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Hello Colleagues.

Has anyone successfully triggered an SMS text message to a mobile phone using BRF Plus ?

We have a requirement to do this from within a Collection Step in SAP IS-U.

Any feedback would be really appreciated.

Thanks a lot.

Ivor Martin

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standard FM to read data from DFKKZP & display at portal level ?

November 3, 2015, 11:05 pm
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Hi,

 

I am trying to find out the Standard Functional module to read data from DFKKZP & display at portal level, could not able to find any for my self.

 

we are developing a report to display the customer payments as on current date  as a portal page from FI_CA contract account.

 

Thought of checking before going for Z.

 

Thanks in Advance.

anilaa

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ISU Utilities Billing

March 6, 2009, 4:17 am
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Hi all,

 

can anyone have knowledge on ISU Billing cycle?

and can someone share his/her technical knowledge in ISU? Some Documents ? web-links ?

 

Thanks and Regards,

Arpita

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UCES opening page not displayed

November 30, 2011, 2:44 am
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Dear Experts,

 

Have installed AS JAVA (ERP 6.0 EHP 5 ) and done the initial settings like connection manager and Application configuration in XCM for UCES. I am using http://hostxxxx:5xx00/bdisu to launch UCES but blank page is displayed with 'ERROR' written in top and 'SAP Biller Direct' wrieen on page Title.

 

Please suggest if any setting is missing.

 

thanks,

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ISU RTP Billing

January 5, 2015, 2:39 am
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Hi everyone !!!

 

I have one question regarding ISU RTP billing.

 

As o/p parameters are getting generated  at runtime while running RTP interface.

As per our requirement we need to print these o/p parameters what is the best possible way to do it ?

 

We also want to link bill document no with generated o/p parameter profiles also.

 

Thanks in advance !!

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Don Anderson - Lion of Australian Energy Deregulation

November 10, 2015, 2:30 am
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I was in Australia last September and I was fortunate to meet with Don Anderson, the former Head of Customer Service, EnergyAustralia. I worked for and with Don in those days. He is a veteran of electricity deregulation and one of my work heroes. Don is now a consultant with Catalyste, a management consulting firm. I asked him to share some of his experience from those early days.

 

However, first some background information: EnergyAustralia is the former brand name for AusGrid, the NSW state government owned electric mainly covering the Sydney central metro area north to Newcastle and the Hunter region.

 

EnergyAustralia experienced full retail competition around 2000 in Australia. In 2012, the retailing business was sold to China Light and Power (CLP), who owned TruEnergy in Australia. That business took the brand name and is now known as EnergyAustralia. Confused? It was an unusual step, but CLP did research and decided EnergyAustralia was a stronger brand and with half the new customer base under this brand it made sense to prefer it.

 

I asked Don how he tackled those early days at EnergyAustralia, when the mass market opened to competition. He had this to say:

 

“Back in 1999 we were roughly in the same position as Japan in 2014. We considered so many possibilities for the Retail business. What will competition be like? What products should we sell?

 

However, we had a very basic product called the ‘energy contract’.

 

Getting the processes right was key and competition creates market transactions and it can be very difficult. You need very flexible data structures because processes change a lot.

 

Retailing gas was very easy. The marketing, selling and billing is the same as electricity.

However, the wholesaling of gas was quite difficult. The process is quite different to electricity. The gas wholesale market required specialists.

 

One key thing we did right was to focus zealously on the data. I asked that SAP be configured to accept only sensible data. Before you could have a contract ending before the start and many things like that.

 

We also promoted our people to ‘get it right the first time’. I did not want data reworking.

It was very important to get the customer standing data correct. This is name, address, phone, etc. Data migration was really key to our success. The more effort spent getting the migration right, the bigger the pay-off later.

 

Another “right move” we made was to build a shared services team that served both the grid business and the retail business. This saved us enormous expenses even though we had made a big mistake with the billing system. We had used the same instance to support the retail and network business rather than have two systems.

 

The problem is that we tied the bills together and we got many problems as a result.

 

We also had problems with access arrangements after ring-fencing (separation of retail and network) was brought in. Fortunately, SAP is brilliant at managing access, it just required our company to implement it as a process.

 

Similarly, we had a lot of problems with renewing contracts and eventually we got the legal people and the marketing people together and we developed “evergreen” contracts. Where if the customer did nothing we could continue indefinitely.”

 

I asked Don to reflect on his general experience with SAP. He says:

 

“If I could change some things one would be not to do any customization of SAP. The call center people were more adaptable than we realize. It was their managers that create the problems.

It would be better to manage the stakeholders better rather than accept a lot of IT changes. That was a big mistake.

 

Although implementing SAP was so difficult for us as part of the move to deregulation, I realized this had become one of our greatest strengths.

 

When we were in the process of selling the business and discussing our business with various suitors, we had to understand all of our performance indicators.

 

It was during this process of preparing for the sale and our discussions with the various suitors that I realized that EnergyAustralia had achieved the lowest cost to serve in the Australian industry.

 

This had been a 12 year journey in IT and process starting with the opening of the market and the implementation of SAP.”

 

Regrettably, I only had one hour to spend with Don and this is all I could wring from him writing as fast as I could. It was great for me to catch up and hear him recount these experiences which I shared from my own perspective working in those days.

IMG_0300.JPG

Me (right) catching up with Don Anderson (left)

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ISU_S_METERREAD_CREATE

January 1, 2008, 11:55 pm
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Hi all,

 

I would like to know the mandatory parameters for this FM in order to create meter reading ?

 

Your help is very much appreciated.

 

Best Regards,

Kevin Ng

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Print service notification on IW58 transaction.

November 11, 2015, 4:17 am
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Dear,

I am trying to print servive notification massively in the transaction IW58, but for each selected note opens to display the form that will be printed.

Does anyone know where configure not to display the print form for each note?

Thank you.

 

Best regards.

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Billing of interval meter demand meters with installation group

November 10, 2015, 7:12 pm
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Dear SAP ISU Experts,

 

I am trying to bill interval demand meters with installation group.

 

The maximum peak demand is billed for secondary installations, but for billing the primary installation the maximum demand is billed after deducting the demand for each time slice.

 

In this scenario, data exchange between from secondary to primary is not supported as maximum demand for any register will occur at any point in time.

 

The maximum demand is calculated in RTP interface. But in this scenario the profiles of secondary installation cannot be allocated in primary installation as sub meters are no longer in primary installations.

 

Any help is welcome to solve this scenario.

 

Rick John

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How to find Balance and Payments? ERDK, DFKKKO, DFKKOP

December 17, 2009, 5:11 am
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Hi,

 

What is the way to find previous Balance and Payments?

 

I know that for Balance we need to find something from ERDK

and for previous payments we need to sum some fields from DFKKKO and DFKKOP.

 

Can anyone tell me how should I proceed?

 

I am developing an application form for Online Bill Print of Electricity and form class is IS_U_BI_BILL.

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Post pin code as profit Center @ FICA document

November 11, 2015, 9:56 pm
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Hi,

 

I am looking an FQEVENT to call Pin code from business master data to posting at fica document level.

 

Could you someone suggest to complete my requirement please.

 

Regards,

  Hari.

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Payment lot - different clearing variants?

November 12, 2015, 10:04 am
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Dear experts,

 

in our business scenario we create payment lots for the different payment sources (PayPal, credit card, bank statement).

 

In FI-CA standard customizing, it's only possible to assign one clearing variant to the clearing type "05 - Payment Lot".

 

What we want to do:  we have defined customer specific clearing reason for the payment lots.

 

E.g. for clearing reason "Z1" in the payment lot, clearing variant "Z1" should create the clearing proposal.

 

Does anybody know how to assign different clearing variants to a payment lot?

There seems to be an event R400 in IS-U for this kind of request, does anybody know how to do this in FI-CAX?

 

Best regards,

Christian

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