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Key Topic: SAP Multichannel Foundation for Utilities and Public Sector

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    Overview

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  Technical Info

Screen Shot 2014-09-16 at 11.04.45 AM.png  Best Practices

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      Learning

      Material

Screen Shot 2014-09-16 at 11.05.04 AM.png  Additional Info

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Overview (Back to top)



Technical Info (Back to top)

User Management

Overview

Enhancements

Integration with SAP IDM

User Provisioning with SAP IDM

User Interface

Responsive UI Application Configuration

Responsive UI Application Setup for IS-U only Scenario

Desktop UI Application Configuration

OData Enhancement

Adding Custom Fields

Adding Custom Logic

Adding New OData Entity

Analytics

Web Analytics Integration and Visualization in SAP Lumira

General Channel Analytics and Reporting

OData Services Integration

AngularJS OData Consumption

.NET and C# OData Consumption


Best Practices (Back to top)


Learning Material  (Back to top)

 


Additional Info  (Back to top)

 

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SAP Meter Read Order Creation

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Hi Everyone,

 

Thanks for giving me an opportunity to share my question over here.

 

My concern is related to meter read order creation for a particular scenario. Say, for some xyz account, we have periodic Scheduled Meter Read Date on 30.09.2015. The read has been successfully updated ("01" Meter Read)as well satisfying the particular order.

 

Now if the account moves out on the same date i.e. 30.09.2015, then business movers are amending Move-out read ("03" read) on the same date.

 

Now both "01" and "03" are billable read. Though logically the read with lesser priority should get suppressed but how do system should behave in such cases to avoid any conflict causing billing error ?

 

Many Thanks,

 

Krishanu.

payment exceptions create duplicate BPEMs

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We have a system upgrade recently.  After that payment exceptions started to create duplicate BPEM cases. But ohters such as billing etc.  don't have this issue.  Where I should check to fix this issue?  Thanks.

Unable to Perform Mass Billing using EA38

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Hi Experts,

 

I am unable to perform Mass billing Using EA38,

 

Using EA38 system normally perform Mass Billing using Multi Thread, It divides entire process into multiple threads and executes parallel process.

 

In my case only one thread is being executed at a time. Rest all threads are being cancelled. on second try only next thread is executed, rest all are again pending.

 

Experts please suggest what should be my approach, as my client has already upgraded his landscape on my request.

It is possible to post to multiple AR GL accounts?

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Our billing transactions are set to main 0100 and we post individual line items based on sub (nothing new here):

 

For example

- customer charge posts to main/sub 0100/0030 which maps to GL 440001

- energy charge posts to main/sub 0100/0160 which maps to GL 440002

The offsetting balance sheet entry to customer A/R posts to GL 140001

 

Is it possible to set up a scenario where the billing line items post to different A/R accounts?

For example:

- customer charge posts to P&L account 440001 and to balance sheet A/R account 140001

- energy charge posts to P&L account 440002 and to balance sheet A/R account 140002

 

If so, how can this be accomplished?

Differences between SEPA_DD and CGI_XML_DD

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Hi gurus.

 

One simple question.

 

What the difference between SEPA_DD and CGI_XML_DD structures of SEPA DD XML???

 

Thanks

Variant Program - REFVAL01

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Hi

 

I am able to execute a rate that I have designed permissible at Facts level

 

It has two variant Programs LUMSUM01 and REFVAL01

 

in the installation Facts I could maintain the Operand value for The operand created using Category Ref Value

 

There are two fields : ENTRY VALUE and VALUE to be Billed

 

May I know what actually these fields are meant for ?

 

are they referring to the Demand in KW to be billed

 

of Course in billing Calculation I have used KWH and TPRICE and Value is calculated

 

But I want to know exactly what these fields indicate ?

 

Thanks in Advance

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Period control 02 is not allowed with dynamic period control

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Hi Experts,

 

I am getting below error while I am unlocking my Schema.

 

I am using Rate having period control value as 02 (Mth-bsd w.interv. to day MvI/O)

Schema & Rate categories are Dynamic period control enabled.

 

Please let me know what is the reason behind this error.

 

In debugging I found that system is not allowing 02 if DPC is enabled at Schema but I am not getting any logical explanation why system is behaving like this.

 

Error pop up- Period control 02 is not allowed with dynamic period control (Message no. AJ575)

 

Further findings .

 

If  Timebase value for the period control is "03" (Monthly time portions dependent on an interval)  then it is giving this error

 

Still not clear what is the reason for this error .

 

 

Regards

Manoj


Create attach document (photo) to meter reading

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Hello everyone,

Can some one help me?

I want to attach photo to Meter reading, but i cant find the SAP_object for this.

 

any ideas?

 

Thanks

Harel

Payment Order Lot

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Hi,

I am looking for a solution approach on bellow scenario for payment orders.

 

  1. Customer will made a payment on portal, data will be validate by bank for real time check, and on successful scenario system should create a payment order lot and clear the outstanding debt.
  2. On next 2 days will get the real time payment via file, and will post using payment lots to customer account.

 

Primarily to test this scenario, I am directly creating FP45 payment order lot but system is not allowing to post direct manual pay order lot to BP.

 

I am aware that Pay order is flexible solution for payment program, to test this manual payment I have done the following config checks.

 

Posting area   

1032

Default Values for Payment Order Lot

Document Type      

PO   

Payment Order

Clearing Reason      

01 

Incoming Payment

Selection Cat.      

B     

Business Partner

 

For FPY1, payment method is marked as “Pay order”, does this cause any issue.

 

 

FP45.PNG

 

Kindly provide your clarification.



Regards,

Hari

Utilities Best Practice

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Dears,

 

Kindly can some one share the link for the utilities best practice especially for Project System

 

Thanks in advance

Best Regards

Allaa Waked

Stacks of Paper and a Box of Wrenches Don't cut it in today's IoT world !

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Stacks of Paper and a Box of Wrenches

Don't cut it in today's IoT world !


So you want better results from the Field,

Send Out Enhanced Work Packages !



Back in the day we thought that tabbing off the stack of paper with Post It notes was high tech, or using a copy machine to zoom into the section of a E size drawing served as Imagery.


How wrong we were -


In the past the industry expected "Skill of the Craft" to deliver quality results and documentation when sent to into the field.  Over time many factors contributed to a decline in results - some that come "top of mind" include Aging Workforce, Shorter Time in Position, Higher Turnover, Increasing Complexity.  The list could go on and on, still it remains that we as an industry need to have maintenance activities performed in accordance with the instructions provided.

Therein lies the flaw in the earliest efforts to provide complete instructions to the field technician.  In the first generation planners would send the work order with the vendor manual, which was written by and for engineers.  This really wasn't a good fit at all !  Second crack at this saw planners using procedures that where written by peers on site , a better fit but these also suffered from formatting and overhead imposed by administrative processes.

So what was the industry to do, increasing pressure driven by the advent of Human Performance Enhancement Systems and Corrective Action Programs as well the various agencies tasked to help exerting more and more pressure for improvement?

Now we layer on the Digital Natives expectation of the Internet of Things (IoT) and we have the Perfect Storm or Opportunity ?

The result was a movement towards Enhanced Work Packages - a concept that blends the ideas from first and second generation packages with the human factors and efficiency improvements available and known as effective.  The advent of the mobility platforms such as SAP Mobile Platform allow for much more functionality and bi directional communication to be used.

The Open UI Framework that is available in the SAP Mobile Platform and built into the Work Manager Mobile application allows the use of ubiquitous plug ins to be inserted into the mobile users application and experience in the field.

Let's take a look a content and how it is used from inception.

Start with the content, it comes in many cases from the vendor in a usable format for engineers , but how about the field personnel ?   Where can they find these docs ?  The Technical Document Room is hardly a friendly place for the box of wrenches when the plant is coming down around you !

So how about a tailored version of the documentation formatted in a way that it can be consumed in many stages of the process ?  Let's think of having a group of experienced planners or technicians select the highest value jobs, scrub the documentation and produce some quality instructions that have broad use to the organization.

Start with training - Computer Based Training solutions have been around for some time, mostly question banks and schedules - how about 3 D animated video that can be used to train with realism ?  SAP offers 2 and 3D imagery solutions that can be embedded into work orders and played in advance or on site during the maintenance work.  Check out the Video Example - <CLICK>

VisualEnterpriseCapture.JPG

Now that the understanding and learning that occurs during the training has been verified, the next steps would be to have the Planner pull up the SAP attached documents and build an Enhanced Work Package for the mobile user.  This allows the same content that was created by the vendor to be again used in the execution of field work.  It also is familiar as the technician encountered it and was tested against it during the CBT training.

All this is attached and coupled with the job steps, parts list, schedule, safety instructions the work order is ready for use.  This is what an Enhanced Package is about and now it's ready for the mobile user. 

Although this would be a great improvement over the Old Day Post It Note Approach

it doesn't stop there.

I mentioned the Open UI framework and how this technology could be used to extent the mobile experience of the SAP Work Manager application.  Customers are taking advantage of plug ins that use Adobe Technology for field markups, place keeping and data capture.  This takes more and more of the error traps out of the process and makes for a more streamlined back end process.

In the end the opportunities are wide open and limited only by your imagination.

Don't be the box of Wrenches - Step into the Internet of Things World and Visualize what's Possible !

 

DATA FINDER: FIND PREMISE

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This past Sunday we implemented the 2015 Support packs. Monday we noticed that when we are searching for a premise this disappears (before it would take us to CIC0 displaying all the information about the premise entered. See attachment...

 

Please let me know how can we solve this ...

 

Thanks,

 

Valentina Solorzano

FPE2 disable notes text document

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Hi,

 

In FPE2, there is provision to enter notes in the bottom of screen. I want to make it display only once the notes have been entered. Means, once the data have been entered, nobody should able to change it.

 

Thanks

Viraj.

Implement approval functionality in FPE1

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Hi,

 

I am using event 5500 to implement approval functionality in FPE1. But when I pass E_C4LEV = 1 in event 5500 with valid check reason configured, it has posted document in FPL9. I want that, document should not generate any accounting entry before it has been approved. How can I achieve it?

 

Thanks

Viraj


Parameters for Payment Run (FPY1)

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Hi experts,

 

I would just like to ask if it would be possible in FPY1 (Payment Run) to group certain parameters, in order to achieve a desired result for the execution?

 

For example, I have specified the following standard parameters:

1) Open Item

2) Due Date Range

3) Contract Account

 

Combined with this, I also have specified the following custom parameters:

1) Main Trans

2) Doc Type

 

 

Though these are the parameters that I have set, I only wish the program to generate the payment orders if the account has a specific type of OPEN FICA doc that is due within the current month.

 

Will this be possible?

 

Thank you.

Interesting: IDC Energy Insights Builds the Case for SaaS in Utilities

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In a new report, IDC Energy Insights addresses the utility industry's software capex vs opex issue head-on with a financial model to highlight the quantitative as well as the qualitative nuances around this issue. The utility industry's practice of providing a rate of return on capitalized investments provides a disincentive for the industry to invest in cloud solutions. (...) financial model to demonstrate the capex versus opex effects of typical customer information systems (CIS) for a utility with one million customers, deployed as a software-as-a-service versus on premise. (...) Read the full article >

Status of Disconnection Document -EC86

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Hi

 

I want to know if there is any FM/BAPI to change the status of a disconnection document.
I have go through earlier posts but I didn't find the answer I was looking for.


After a certain action in a Z program I need to change the status of disconnection document from 21 to 23

 

As per other posts which I have read it says SAP doesn't allow direct change to statuses.

 

Can you please provide your inputs?

FICA Tables for Clearing Info

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Hi Experts,

 

I am currently looking into an unfamiliar area of FICA and need some help with Clearing.

I want to know if there are any SAP tables that store the information about the Clearing of Contract Account Items like the clearing variant used and other specific info about clearing.

I want to know what particular clearing variant has been used and how it is determined. If there is any documentation available for the same, I will be grateful if someone can share it.

 

Basically, the scenario I am working on is a duel fuel utilities account where one fuel has moved out and the final bill for one fuel has cleared the Payment Scheme Request line for the second fuel and there is no joint invoicing. I have been looking into the configuration to identify which clearing variant might have triggered this, but I am not able to understand the same and its confusing as I have not worked in this area.

 

Any help in this regard will surely be appreciated.

 

Thanks in advance.

SAP Utilities News Bites

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You might be familiar with our SAP for Utilities Headline News newsletter.
If not, subscribe by email (SAP Utilities News).

But what happens with information I received shortly after the last issue and that cannot wait until the next issue?
The answer is this News Bites blog.

Don't miss the in-between news and under Actions, choose Receive email notifications on the right-hand side of this page.

 

Past news bites:

  • New: Traditional IT in a Non-Traditional World

Radio Info Session Live and on-demand with CMS Energy, IDC and SAP

Tuesday, October 27 at 9 AM Pacific / 12 Noon Eastern

Read more


  • Digital Transformation for Utilities: Customer Service Innovations

Radio Info Session Live and on-demand

Tuesday, October 6 at 9 AM Pacific / 12 Noon Eastern

Read more


  • SAP Multichannel Foundation for Utilities: Two-Day Classroom Training

Walldorf, Germany 2015: Oct. 5-6 (German)

Target Audience: Solution Consultants, Developers

Read more and register


  • 2 Day Design Thinking Workshop with SAP at Montreal, Canada (Mid-October 2015)

This workshop is organized for utility companies who would like to work with

SAP in the context of the Customer Engagement initiative. The aim of the workshop

is to identify key solution blocks and most important use cases.

Read more and register


  • Customer Connection Program, SAP Customer Influence:
    Join the Delivery Call for CRM 2015 and the Kick-off Call for the CRM 2016
    Get informed about the delivered improvements CRM 2015 and be a part of the CRM 2016 process.
    Read more and get the details

 

 

  • Webinar from SAP and OSIsoft: Enabling Data-Driven Intelligence in the Hyper-Connected World of the Enery and Natural Resources Industries
Online Event: Friday, July 24 at 10:00 (ET)
  • Customer Story on how CenterPoint Energy transformed its operations with innovative SAP solutions: Webcast
Tuesday, July 14 at 13:00 (ET)
  • For Partners only: Customer Engagement and Commerce (CEC) strategy for Utilities
    Online Event: July 10, 2015, 10:00 (GMT2)
    Read more and register

 

  • openSAP: SAP Screen Personas
Online: Tuesday, March 31, 2015 09:00 (UTC) to Tuesday, May 05, 2015 21:00 (UTC)
This course provides you with training on how to create consumer-grade screens. Simpler screens allow users to streamline business processes quickly and easily, leading to improved end-user productivity and satisfaction. This course is eighty percent hands-on, so participants can see how to develop and maintain Screen Personas flavors. The course will also cover core administration tasks, including how to share flavors within their organizations.
  • openSAP: SAP Business Suite 4 SAP HANA in a Nutshell
    Online: Wednesday, March 25, 2015 09:00 (UTC) - Monday, May 18, 2015 21:00 (UTC)
    This course gives you the opportunity to get an overview and gain further insights into this new SAP offering.
  • Simplify to Innovate Forum - SAP S/4 HANA
    Palo Alto, April 8, Read more and register
    Dallas, April 14 Read more and register
    New York City, April 15, 2015 Read more and register
    Chicago, April 16, 2015 Read more and register
  • 5th SAP for Nuclear Infodays, March 25 - 26, 2015, Read more and register
  • Info Session: Join Critigen, SAP & 5th SAP for Nuclear Infodays, March 25 - 26, 2015, Read more and registerEsri for Put A Map In Your App Webinar, March 19, 2015
  • Info Session: ISO 55000: Using SAP Solutions to Support ISO 55000 Standards for Asset Management
  • Info Session: Best Practices: How to Bridge the Gap between SAP Structured Data and Unstructured Content for Asset Management Processes
  • Info Session: SAP Predictive Maintenance and Service
  • Info Session: Big Data Analytics in Utilities - Lessons from the Trenches
  • One-Day Seminar: Transforming Assets to a Plan: Learn How to Solve the ISO 55000 Challenge
  • Info Session: How and Why CenterPoint Energy chose SAP HANA
  • Deep-Dive Workshop: SAP CRM for Utilities New Ehp3 Developments - free of charge More information
  • Mobile Info Session: Put a Map in Your Mobile App
  • Multichannel Foundation Workshop - free of charge
  • Classroom Training: SAP Energy Portfolio Management 6.04
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