Please, i need a clarity on these points.
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What is difference between (1) UCES and Multi channel foundation for Utilities (2) MCF and Hybris (3) WCEM and Hybris?
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FAQ for SAP Multichannel Foundation for Utilties and Public Sector (MCF)
List of frequently asked questions (FAQ) related to Key Topic: SAP Multichannel Foundation for Utilities and Public Sector (MCF):
Where can I find technical details about how to install and configure MCF?
Read the Administrator's Guide (which has been updated frequently based on feedback received from MCF implementation projects). You can download it from SAP Help Portal (https://help.sap.com/umc). It comprises both installation and configuration information.
For details about MCF sizing there is a dedicated Sizing Guide available on SAP Service Marketplace (quicklink: sizing) under Sizing > Sizing Guidelines > Industries.
Do I need to upgrade to the newest enhancement package (EhP) to install MCF?
No. MCF comprises three (non-modifying) add-ons:
- UMCERP01 - to be installed on top of SAP ERP (IS-U 6.0 EhP4 or higher)
- UMCCRM01 - to be installed on top of SAP CRM (CRM 7.0 EhP0 or higher)
- UMCCUI501 - to be installed on top of SAP Gateway
(see Administrator Guide - link under the answer to the previous question) for details.
Consequently, most utility companies running SAP ERP (IS-U) and/or CRM can install MCF on top of their existing system landscape without a need to upgrade.
Can I install MCF if I am running IS-U only (without SAP CRM)?
Yes. In this case, you would only install two add-ons (UMCERP01 and UMCCUI501, see reply to the previous question). OData services for business partner, contract account, business partner contact, and move-in/out processes accessing the IS-U system directly and available since MCF 1.0 SP02/SP03 make it much easier for "IS-U only" customers to implement MCF. See SAP Multichannel Foundation for Utilities and Public Sector: Setting up Responsive UI templates for IS-U only scenario for adjustments to the UI template delivered by SAP.
Is MCF available in a specific language?
As of now, the MCF is available in English, German, French, Spanish, Italian and Japanese. We plan to ship a Hungarian and a Russian translation with SP06.
(Background: Following SAP's language strategy, new products are delivered in those languages that are most used by the target customers. Translation into further languages will be added on demand - if there is sufficient need in the respective markets. Contact your local SAP account executive if you request translation into an additional language.)
Is it correct that SAP ships new web application templates with MCF?
Yes, SAP ships two attractive and easy-to-use web application templates (built with SAP UI5) as part of MCF (see e.g. SAP Multichannel Foundation for Utilities SP03 offering a brand new responsive UI out-of-the-box, is now available ). Typically customers or partners would need to enhance them for productive use in the implementation project - in order to adopt them to their specific customer-service processes and corporate branding.
Where can I find details about the user management concept in MCF?
Please read the SAP Multichannel Foundation for Utilities and Public Sector: User Management Overview blog.It also comprises an FAQ dedicated to user management topics.
Where can learn more about how to enhance OData services delivered with MCF?
Read our blogs on Key Topic: SAP Multichannel Foundation for Utilities and Public Sector, section Technical Info - OData enhancement, especially:
Does MCF offer channel/customer interaction analytics?
MCF acts as the central the hub through which all the communication between consumer apps and the back-end system is orchestrated. It collects detailed information on the customer usage of the services including the business context of the interaction. An OData service allows querying the system for this information which can be subsequently analyzed (e.g. using a BW/BI tool) to come up with business insights like: web usage vs. mobile usage, top 5 most used services online, target group of most dedicated mobile app users. Utilities can use these insights to fine tune their multichannel customer engagement strategy.
In addition to that, you can enable the customer apps to track customer interaction, for example, what is the user clicking, how much time user spending on a certain title, how many clicks the user does to complete a transaction. This information could be collected and analyzed to further understand the user behaviour on different channel apps and refine the app design.
See also dedicated blogs SAP Multichannel Foundation for Utilities: Analytics and SAP Multichannel Foundation for Utilities and Public Sector: How to Use Web and Channel Analytics to Improve Your Web Application for more details.
Does MCF support offline mode (i.e. is it possible to run self-services based on MCF during downtime periods of corresponding back-end system)?
Right now, there is no out-of-the-box solution available to fulfill this requirement. Offline access capabilities typically require some secondary storage location (e.g. back-up system) available during such downtime periods, at least for read-only mode. As a more simple solution, some utilities using MCF are also sending a predefined message to the customer informing them about the downtime (and its planned duration), and asking them to check again later.
Does MCF support B2B scenarios (e.g. customer self-services for commercial&industrial (C&I) customers, housing societies)?
Primarily, MCF has been designed and built according to the requirements of a B2C scenario, to offer customer self-services for residential and small C&I customers. However, you can certainly re-use many OData services available with MCF to build web or mobile applications covering B2B scenarios. It highly depends on the specific B2B use cases to what extend additional OData services and UI development are required to cover them.
Since requirements for B2B scenarios are very different across utilities from various countries, SAP is currently not planning to offer a standard solution for this in MCF. Contact SAP Custom Development or your implementation partner if you are interested in such an offering.
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Error in EMMA - SG 105 Enter rate EUR / USD rate type M for 06/17/2007 in t
Hi Experts,
We have following error message in Transaction code : FKKINV_MA of EMMA & Business Process : FINV0001 Invoicing.
The long text of the error message says :
"Start business process Invoicing for Contract Account ***** in business process area FINV
Enter rate EUR / USD rate type M for ******** in the system settings
Unable to process invoicing unit for contract account ******"
Can anyone help to fix this error. There are many contracts failing due to this kind of error.
Regards,
Leela
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CRM/ISU relationship between ISURQCONTSRT & CONTEND
Hello All;
I had 1 query w.r.t. CRM/ISU replication during Move-Out in deregulated environment.
Can any one let me know what is the relation ship between ISURQCONTSRT & CONTEND & its related Move-Out date in ISU.
regards;
Sagar
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Open posing period for invoice simulation only
Hi experts,
Our posting period is closed for the next month and we are trying only invoice simulation for the next month which is closed but we are getting an error ("posting period is closed"). we do not want to open posting period for the simulation of bills.
Do we have any option so that simulation can be performed without opening posting period?
OR it is possible to open posting period only for certain user ids so that that user id will be having an access for simulation?
Kindly suggest for the same.
Regards,
Ankur
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AMI MDUS Use Cases and Enterprise Services - Current Release?
I'm looking for documentation for the standard AMI MDUS integration use cases and associated enterprise services that is up to date with the current EhP7 version of the AMI Integration for Utilities. I've been referring to this SCN wiki page:
http://wiki.scn.sap.com/wiki/display/ESpackages/Advanced+Metering+Infrastructure
It gives a good business process scenario description for use cases and what ES's are used. However I don't think it is current with all the supported services and scenarios. Where can I find an up to date set of documentation like this?
Cheers,
Phil Awtry
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Payment Order Lot
Hi,
I am looking for a solution approach on bellow scenario for payment orders.
- Customer will made a payment on portal, data will be validate by bank for real time check, and on successful scenario system should create a payment order lot and clear the outstanding debt.
- On next 2 days will get the real time payment via file, and will post using payment lots to customer account.
Primarily to test this scenario, I am directly creating FP45 payment order lot but system is not allowing to post direct manual pay order lot to BP.
I am aware that Pay order is flexible solution for payment program, to test this manual payment I have done the following config checks.
Posting area | 1032 | Default Values for Payment Order Lot |
Document Type | PO | Payment Order |
Clearing Reason | 01 | Incoming Payment |
Selection Cat. | B | Business Partner |
For FPY1, payment method is marked as “Pay order”, does this cause any issue.
Kindly provide your clarification.
Regards,
Hari
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Multiple FI documents from a single reconciliation key ?
Hello all,
Is there a way to create multiple GL accounting document (using FPG1) from a single reconciliation key ?
Let's say, a reconciliation key has been created from a mass processing event like invoicing and all the FICA documents created from that process are a part of a single reconciliation key.
Given the fact that every single FICA document will have GL level entry for both balance sheet control account and profit/loss account, is there a way to create individual FI document for each of the FICA document ?
Anyways this is not a preferred approach since in that case in GL balance, instead of consolidated entry of a single posting date, it will create numerous FI documents in a single date, still want to know if this feasible at all using FICA configuration/enhancement ?
Thanks,
Bodhisattwa
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Get negative Values in 0UC_SALES_STATS_01 or 0UC_SALES_STATS_02
If you transfere billing line items into Sales Statistic, you have line items where the sign of the quantity is negative, even you see it positiv in your billing document.
The sign of a quantitiy is following the sign of the amount of each line item. If the amount is zero the sign of the quantity is determined from the Subtransaction.
If this system behavior does not match your thoughts you can change it via customer extension EBIA0001 --> EXIT_SAPLEA16JELP_002. For more Details you can check Knowledge Base Article 1537193.
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Dunning and Incoming Payment Method
All direct debits and recurring Credit card payments will be handled by a third party vendor. Hence, payment runs will not be executed in SAP .All payments are going to be thru payment lots. The client would like to maintain the auto pay indicator in the incoming payment method. By doing this, dunning will not be executed because of incoming payment method. The requirement is to continue dunning on the customer even though they have an incoming payment method on the contract account. please help me with the solution. How can we make a contract account advance in dunning with an incoming payment method on the contract account?
Thanks for all help and information in advance.
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List of Knowledge Base Articles (KBA) - Editor´s Pick per Month
What is a KBA?
SAP Knowledge Base Articles (KBAs) are support documents that help you find answers to questions arising from your daily work with SAP software. In a KBA you will find an incident-specific solution and How to FAQ documents. No coding corrections and modifications are provided.
What is the difference between KBAs and SAP Notes?
An SAP Note is a technical document that describes a software issue and its solution. SAP Notes include a description of the symptoms, the cause of the error, and the SAP Release and Support Package level in which the error occurs. Depending on the type of error, an SAP Note may also include workarounds, descriptions of how to correct repository objects in the ABAP workbench (known as correction instructions), and/or links to Support Packages that solve the problem. 80% of SAP Notes contain coding corrections.
Since July 2014 we have been publishing important KBAs. We would also appreciate your feedback. This way we can improve and give you exactly what you are looking for.This is how it works:
- Out of the KBA list below, click on the number of the KBA or KBAs that you find most interesting and helpful.
This takes you to the KBA detail page. - There, in the top right-hand corner in the Overall Rating field, cast your vote by choosing stars.
Most recent KBA's:
| 1879641 | Various FI-CA transactions: Dump MESSAGE_TYPE_X SAPLFKB0 >0 361 >0 428 |
| 1872729 | CRM Upgrade fails with error on table COMC_ATTRIBUTE |
| 2157669 | Business Agreements cannot be compared over the Dima tool |
| 2250758 | IS-U Invoicing EA19 terminates with error >0-809 |
| 2235341 | Error EL086 with object type CL_ISU_MRDRESULTCRTRC/ method EXECUTE_SYNCHRONOUS |
KBA's from November:
| 2167033 | Various problems in IS-U meter reading processes in connection with master data buffering |
| 2171872 | Error message EL258 in case of meter reading estimation |
| 2121562 | FPO4/FPO1: runtime error DBIF_RSQL_SQL_ERROR ORA-15555 / snapshot too old / rol |
| 2166561 | CRM WebUI: Exception SYSTEM_DATA_ALREADY_FREE |
| 2170848 | FI-CA Transaction FPO4: syntax error in include RFKKOP05FRM |
KBA's from May:
| 2104227 | IS-U invoicing EA19 or EA25 terminates with error EK-497 |
| 2115809 | Fi-CA: IBANONLY: IBAN ohne BIC / IBAN without BIC |
| 2041382 | Fi-CA: >0 005 No free number range / Dump DBIF_RSQL_SQL_ERROR ORA-00060 deadloc |
| 2059704 | CRM-IU: "Switch partner" closes session |
| 2114829 | CRM-IU: Search help for Street is not working |
KBA's from March:
| 2081285 | How to get best results from an SAP search? |
| 2091962 | IS-U Reversal EA13 terminates with error EB-229 for a child document of a collective bill |
| 1657731 | How to find Cookbook "Settlement Control" |
| 2038595 | FPL9: long runtime for business partners with huge data volume |
| 2032058 | CRM-IU: No bank account number generated from IBAN in CRM_IC_PAYMENT |
KBA's from December:
| 2052028 | EA05: Reversal documents of released invoices are listed |
| 2048504 | BPEM: Opening application log in Fi-CA mass transaction takes long time |
| 2037270 | IS-U-Bi: During Period End Billing (PEB) wrong operand values are used |
| 1657720 | How to find Cookbook "Submission of Receivables to External Collection Agencies" |
| 1562763 | EL28: information message EL401 but meter reading set plausible |
KBA's from November:
| 2093508 | FPY1: Incorrect sequence type FRST in a payment run in case TFK042E-XZFAE is set |
| 2048621 | CA-EMA: How to change the Value of Standard Fields during Clarification Case creation |
| 1500299 | IS-U: wrong rounding of consumption with in a prorated billing line item (rounding distribution) |
| 2033646 | FPY1: runtime error ITAB_DUPLICATE_KEY in program SAPLSEPA_MANDATE_PER_SERVICE |
| 2092813 | IsuMdContractQuery fetching incorrect EINZDAT and AUSZDAT |
KBA's from October:
| 2042788 | ES64/ES66: field 'Valid From' (ITOB-DATAB) changed to todays date in transaction IQ03 |
| 2014202 | IS-U: Billing terminates with error AH 437 |
| 1999288 | IS-U printing: EA64 child documents of collective bills are not |
| 2032637 | How to debug a mass activity |
| 1991826 | IsuMdContractQuery fetching incorrect EINZDAT and AUSZDAT |
KBA's from September:
| 1895682 | IC Web Client: Not all invoices are displayed in BuAg View |
| 2027247 | Reverse Charge for invoices for certified reseller - How to build up the scenario in the application form |
| 2042834 | CRM-IU-MD-PRO: Creating BRF+ Rulesusing Attributes across Product |
| 1970759 | EL35/RELEABL1: Short Dump CONNE_IMPORT_WRONG_COMP_LENG in EPRINTPA |
| 2047744 | IC Web Client: Enhanced Bill Correction: dump "Business server page (BSP) Error" concerning relation BuAgPrintDocRel |
KBA's from August:
| 2034292 | FI-CA transaction FPO2: differences between FI-CA and General Ledger |
| 2035406 | FI-CA transactions FPO1/FPO1P/FPO4/FPO4P: result is different to the general ledger |
| 1585870 | ICWC: Technical objects not visible in Web UI |
| 2037246 | FPY1: Zahlsperren und SEPA Ausführungsdatum |
| 2047888 | CRM-IU: Reuse of Procedures within PMU |
KBAs from July:
Look forward to more KBAs coming up soon.
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Key Topic: Product Support
This document provides newest Information from Product Support, helping you to keep your system well running.
- New: List of Knowledge Base Articles (KBA) - Editor´s Pick per Monthby Joerg Gotthardton January 14, 2016
- New: negative Values in Sales Statistic byJoerg Gotthardton January 13, 2016
- New: KBA for open Item ListbyChristina Holfeldon September 10, 2015
- Various error messages in FPY1 run after support package implementationbyChristina Holfeldon August 27, 2015
- EBW_SS_MON: Analysis of BI Extraction Order for the IS-U Sales Statisticby Joerg Gotthardt on July 28, 2015
- FI-CA: runtime error DBIF_RSQL_INVALID_RSQL in various mass activities by Ronny Friedericks on June 03, 2015
- How to use BRF plus system function "IU_BRF_EXEC_TIMESTAMP_ADJUST, an example by Joerg Gotthardt on May, 05, 2015
- IBANONLY: IBAN without BIC rollout for FI-CA Contract Accounting by Annegret Baumann on April 22, 2015
- Incorrect lock entries after Support Package! by Gabriele Datzmann on February 06, 2015
- IS-U Invoicing: Solving issues in billing and invoicing after upgrade to EHP7 by Kerstin Hecht on December 17, 2014
- FI-CA: Interest „To-Date“ determination during the interest calculation by Ronny Friedericks on December 17, 2014
- CRM: B2C Process Overviewby Katrin Frenzel on December 09, 2014
- FI-CA: Dunning statistics missing or incomplete by Ronny Friedericks on October 22, 2014
- How to create a perfect incident by Katrin Frenzel on July 25, 2014
- Recommendation: For utilities products (like electricity, gas, …) SAP strongly recommends to use PMU instead of PME! by Joerg Gotthardt on July 15, 2014
Further information
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ISU Serial switching
Hello every one
Can somebody tell me what is the main purpose of serial switching or if there is any document explaining the bpurpose of it
Thanks a lot
Tahar
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De-Activation of Installment plan at final bill
When the final bill is made on an account , CR 8 is being removed on installment plan but installment plan is not getting deactivated. did any one else facing similar issue, what did you do for this...
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Download suppressed MRO
Hi,
Is there any config through which we can control whether to download suppressed MRO or not ? Ideally should we be downloading suppressed meter read orders at all ?
Scenario : a Move-out/move-in happening with in a gap of 3 days. Move-in order gets suppressed but is still being downloaded in PROd through EL16.
Thanks,
AM
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how to add the summary meter to a new installation?
When a new installation is created, how to add the summary meter to it?
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Consolidated billing
Is there any documentation available for SAP Best practices on consolidated billing?
What are the typical things to keep in mind while solutioning for consolidated billing
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SAP ISU upgraded to 7.4 Version
Hi Gurus,
We upgraded from our SAP system to the 7.4 version recently. Are there any new features/improvements, which could be put to practical use in our system post the upgrade?
I am looking for features which weren't available in the old system but are available in the new one, E.G. ABAP TEST COCKPIT.
Any tips would help!!
Regards,
Suman
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It is possible to post to multiple AR GL accounts?
Our billing transactions are set to main 0100 and we post individual line items based on sub (nothing new here):
For example
- customer charge posts to main/sub 0100/0030 which maps to GL 440001
- energy charge posts to main/sub 0100/0160 which maps to GL 440002
The offsetting balance sheet entry to customer A/R posts to GL 140001
Is it possible to set up a scenario where the billing line items post to different A/R accounts?
For example:
- customer charge posts to P&L account 440001 and to balance sheet A/R account 140001
- energy charge posts to P&L account 440002 and to balance sheet A/R account 140002
If so, how can this be accomplished?
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Error in EMMA - SG 105 Enter rate EUR / USD rate type M for 06/17/2007 in t
Hi Experts,
We have following error message in Transaction code : FKKINV_MA of EMMA & Business Process : FINV0001 Invoicing.
The long text of the error message says :
"Start business process Invoicing for Contract Account ***** in business process area FINV
Enter rate EUR / USD rate type M for ******** in the system settings
Unable to process invoicing unit for contract account ******"
Can anyone help to fix this error. There are many contracts failing due to this kind of error.
Regards,
Leela
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